Service Modelling
What does service modelling entail? Is it simply recording meta-data about a service such as how it is delivered, configured and monitored or is it something more? Recent discussions with a client highlighted how confusion over terminology about products and services can lead to product development chaos. We resolved the problem by coming up with an agreed set of terms that could be used consistently throughout the organization. The problem stemmed from the different perspectives held by billing and network engineering. Billing thought in terms of products. Network Engineering thought in terms of services. These are the definitions we developed and they may help your organization navigate the product development maze. Product This is what is sold to the customer. When a customer purchases a particular product they are provided with a standard set of services and equipment. Products have specific billing rules associated with them. For example: A product could provide a customer w